Terms & Conditions

Last updated: June 2026

These terms and conditions govern your use of kelaty.com and your purchase of products from Kelaty. By placing an order with us, you agree to these terms.

1. About Us

Kelaty is a UK-based rug retailer operating at kelaty.com. Our registered business address is in London, United Kingdom.

2. Orders

By placing an order, you are making an offer to purchase the selected products. We reserve the right to decline or cancel any order, in which case you will be notified promptly and any payment will be refunded in full.

Prices are displayed in GBP (£) and include VAT where applicable. We reserve the right to change prices at any time, but changes will not affect orders that have already been confirmed.

3. Delivery

We offer free standard delivery to mainland UK addresses. Estimated delivery times are provided in good faith but are not guaranteed. Risk of loss passes to you upon delivery. Please refer to our Delivery & Returns page for full details.

4. Returns & Refunds

You may return any item within 30 days of delivery for a full refund, provided the item is in its original condition. Please refer to our Delivery & Returns page for full details on how to arrange a return.

5. Product Descriptions

We make every effort to display our products accurately, including colours and dimensions. However, colours may vary slightly due to photography and screen settings. Rug dimensions are approximate and may vary by a small margin due to the nature of handmade products.

6. Intellectual Property

All content on kelaty.com, including images, text, and design, is the property of Kelaty and may not be reproduced without our written permission.

7. Limitation of Liability

To the fullest extent permitted by law, Kelaty shall not be liable for any indirect or consequential loss arising from the use of our website or products. Our liability is limited to the value of the order placed.

8. Governing Law

These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

9. Contact

If you have any questions about these terms, please contact us at info@kelaty.com.